Most of the motorway sections were financed or will potentially be financed from the loan arrangements with IFIs, so this obliges JPAC to respect not only national legislation but also policies and standards of IFIs that are guided by the political objectives of EU and their principles of sustainable development, involvement of the public and taking responsibility. The implementation of these objectives and principles is carried out and monitored through the tools set out in the EBRD’s Environmental and Social Policy and the EIB’s Environmental and Social Standards, who share common objectives, namely to promote sustainable and inclusive growth while preserving natural and social environment through an interdisciplinary approach.

In addition to the institutionally available ordinary and extraordinary legal frameworks and existing institutional channels, which also protect the interests of stakeholders, JP Autoceste as client in accordance with the mentioned regulations and rules of project financiers (EIB and EBRD) must establish a formal procedure or process to manage grievances of workers and local communities.

If you wish to learn more about the Grievance Mechanism of JP Autoceste FBiH, you can find detailed information on the following link:

Guide to Grievance Mechanism by the standards if International Financial Institutions

It is important for every organization to resolve grievances effectively and in a timely manner, as this ensures a good relationship with all stakeholders. In the context of the project, grievance management is an integral part of a sound stakeholder involvement strategy that is necessary for the successful execution of the project.

Grievance can be submitted in the following ways:

JP Autoceste FBiH
Mehanizam za pritužbe
N/P Kontakt osoba mehanizma pritužbi

Headquarters in Mostar:
Adema Buća 20
88000 Mostar
Operating office in Sarajevo:
Hamdije Kreševljakovića 19
71000 Sarajevo

Telephone: +387 36 512 300
Fax: +387 36 512 301